About Ocoee Insurance

Established in 1993 Ocoee Insurance Services is an independent agency for all insurance products. As independent agents we are able to shop the market for the best insurance product that fits your unique needs. The staff of Ocoee Insurance Services currently services over one hundred local businesses and several hundred individual clients. We provide the experience and knowledge of a large company with the customer service and individual attention that can only be provided by a small one.

Continuing Education: All employees are required to attend training/educational meetings provided by all major insurance carriers on a regular basis. The meetings include, but are not limited to, product changes, additions, legislative updates, Cobra/HIPAA regulations, licensing, and Errors and Omissions requirements.

Staff

Pam Nelson
Pam Nelson

Owner/Broker

Owner and chief broker of Ocoee Insurance Services since its inception in 1993, she is responsible for the sale and renewal of group accounts and overall business functions. She has over twenty-five years of experience in the insurance field with the primary focus being on health insurance and other employee benefits. Her list of education includes Life Underwriters Training Council (LUTCF), Chattanooga Health Underwriters Association (board member), and graduate of Cleveland State Community College with a degree in Business Administration with a Marketing Emphasis. Pam served as President of the Cleveland International Rotary Club for the calendar year 2014-2015.

Amanda Nelson
Amanda Nelson

Director of Accounts/Sales

Amanda is licensed in life, health, property, casualty, and credit products. She is credentialed to sell all Medicare products and is licensed in the Health Insurance Marketplace. Along with group sales and maintenance, her responsibilities include overseeing all life and health individual accounts and all property and casualty accounts as well. She ensures that every account in the office is handled in a timely, professional, and accurate manner. She is also in charge of creating and implementing marketing strategies. Amanda serves on the board for the Family Resource Agency. She has been with Ocoee Insurance Services since March 2011.

Melissa Turner
Melissa Turner

Account Manager/CISR

Melissa holds a current license in property, casualty, life, and health as well as maintains a Certified Insurance Service Representative designation. She has extensive experience in the insurance industry which range from the position of Benefits Coordinator for a large municipality, to management of large commercial, personal property and casualty accounts. Her primary objective is to provide outstanding customer service as she manages new and existing accounts. She has been with Ocoee Insurance Services since February 2013.

Samantha Taylor
Samantha Taylor

Account Representative/Executive Assistant

Samantha holds a current license in Life & Health. She is credentialed for the Health Insurance Marketplace and will be credentialed for 2017 Medicare products. Her primary responsibilities include managing small group health and life accounts, handling small group annual renewals, and assisting in large group annual renewals. Samantha has been with Ocoee insurance since August 2013.

Tina Young
Tina Young

Executive Assistant

Tina holds a current license in life and health. Her primary responsibilities include assisting in the management of individual health and marketplace accounts. Tina is responsible for calendar maintenance, preparation of correspondence, and timely execution of all maintenance related issues. She is also responsible for creating a welcoming environment for customers in the office and over the phone. Tina has been with Ocoee insurance since August 2015.