Our team is local, so they understand your needs and the environment in which you do business and live. 

Pam Nelson

Owner and chief broker of Ocoee Insurance Services since its inception in 1993, she is responsible for the sale and renewal of group accounts and overall business functions. She has over twenty-five years of experience in the insurance field with the primary focus being on health insurance and other employee benefits. Her list of education includes Life Underwriters Training Council (LUTCF), Chattanooga Health Underwriters Association (board member), and graduate of Cleveland State Community College with a degree in Business Administration with a Marketing Emphasis. Pam served as President of the Cleveland International Rotary Club for the calendar year 2014-2015.

Amanda Nelson

Director of Accounts/Sales
Amanda is licensed in life, health, property, casualty, and credit products. She is credentialed to sell all Medicare products and is licensed in the Health Insurance Marketplace. Along with group sales and maintenance, her responsibilities include overseeing all life and health individual accounts and all property and casualty accounts as well. She ensures that every account in the office is handled in a timely, professional, and accurate manner. She is also in charge of creating and implementing marketing strategies. Amanda serves on the board for the Family Resource Agency. She has been with Ocoee Insurance Services since March 2011.

Melissa Turner

Account Manager/CISR
Melissa holds a current license in property, casualty, life, and health as well as maintains a Certified Insurance Service Representative designation. She has extensive experience in the insurance industry which range from the position of Benefits Coordinator for a large municipality, to management of large commercial, personal property and casualty accounts. Her primary objective is to provide outstanding customer service as she manages new and existing accounts. She has been with Ocoee Insurance Services since February 2013.

Samantha Taylor

Account Representative/Executive Assistant
Samantha holds a current license in Life & Health. She is credentialed for the Health Insurance Marketplace and will be credentialed for 2017 Medicare products. Her primary responsibilities include managing small group health and life accounts, handling small group annual renewals, and assisting in large group annual renewals. Samantha has been with Ocoee insurance since August 2013.

Tina Young

Executive Assistant
Tina holds a current license in life and health. Her primary responsibilities include assisting in the management of individual health and marketplace accounts. Tina is responsible for calendar maintenance, preparation of correspondence, and timely execution of all maintenance related issues. She is also responsible for creating a welcoming environment for customers in the office and over the phone. Tina has been with Ocoee insurance since August 2015.
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